Midland Service Improvement Group

Midland Service Improvement Group (MSIG)

Description of Network


This Group was established in 1997 as the Midlands Regional Best Value Group to deal with matters concerning Best Value and Performance Management, specifically within the Highways and Road Safety Disciplines of Local Authorities.

In September 2003, the group changed its name to the current Midlands Service Improvement Group. This better reflected the aims and purpose of the group and allowed MSIG to be embedded as a beacon of good practice and service improvement.

MSIG is currently made up of 15 different Task Groups, which operate under the guidance of the Steering Group chaired by Mike Ashworth of Derbyshire County Council.

The MSIG Co-ordinator role was introduced in 2002 to help facilitate the work of the Task Groups and act as a link between them. The current Support Officer is Alice Russell who was appointed to the role in January 2015.


Existing members (in alphabetical order):

  • Cheshire East Council
  • Cheshire West & Chester
  • City of Stoke on Trent
  • Coventry City Council
  • Derby City Council
  • Derbyshire County Council
  • Herefordshire Council
  • Lancashire County Council
  • Leicester City Council
  • Leicestershire County Council
  • Lincolnshire County Council
  • Northamptonshire County Council 
  • Nottingham City Council
  • Nottinghamshire County Council
  • Rutland County Council
  • Sandwell MBC
  • Shropshire Council
  • Staffordshire County Council
  • Telford & Wrekin Council
  • Warwickshire County Council
  • Worcestershire County Council

Benefits of membership

All subscribing member authorities are able to have access to all areas of the MSIG website for as many staff members as they wish.

There are the following 15 specialist task groups which member authorities can take part in and use as a means of sharing best practice and lessons learnt:

  • Accessibility& Smarter Choices,
  • Casualty Reduction,
  • Civil Parking Enforcement,
  • Development Management,
  • Flood Water Management,
  • Highways Maintenance & Asset Management,
  • Highways Structures,
  • Highways Records & Searches,
  • Street Lighting,
  • Streetworks & Temporary Activity,
  • Third Party Claims,
  • Traffic Engineering,
  • Traffic Signals,
  • Transportation Data & Analysis,
  • Winter Services.

Each task group has regular meetings and its' own dedicated discussion board on the website where members can post questions for their peers and provide feedback and assistance to each other.

Meetings are frequently attended by visiting speakers from innovative maintenance/technology companies working within the highways and transportation arena. There are also speakers from organisations such as TfL, TfGM, Living Streets, Land Registry and Met Office. 

Group members have access to a wide variety of benchmarking and comparative data across all 15 task group areas. They can also use the MSIG network of contacts to conduct benchmarking and data gathering exercises with the assistance of the MSIG Co-ordinator.

There is a dedicated MSIG Co-ordinator who manages all aspects of the website and meeting arrangements as well as providing 6 monthly task group reports and regular e-bulletins for group members.

MSIG membership provides group members with access to a wide network of expertise and knowledge across the Midlands region, and further afield.

Becoming a member

Any County or Unitary council within the Midlands region or within the surrounding areas would be eligible to join MSIG.

We have a short membership agreement which would need to be signed and there is an annual subscription fee of £2,500

Contact for more details

Alice Russell 

Direct: 01629 538073
Mobile: 07500 835864