Sandwell Metropolitan Borough Council

HMEP Collaboration & Change LEAN

Sandwell Metropolitan Borough Council

There was a need to change how the council worked to cope with a 30% reduction in staffing without impacting on the quality of services.  They chose to look at all of their work from hedge to hedge, and found that there was waste in the system due to multiple handling and processing, specialist silos, long lead times, multiple visits to defects, inconsistent responses to customers and lack of trust.

See attachment below for full details.

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HMEP Collaboration & Change Operation Efficiency Sandwell Council.pdf