Shropshire Council

HMEP LEAN Toolkit

Shropshire Council

Shropshire wishes to integrate its reactive services as much as possible to achieve 'one pass' in a street or community.  This was driven by two equal but competing pressures.  The first pressure was to operate as effectively and economically as possible in the current economic environment.  The other pressure was to achieve greater service coherence in communities, to integrate and reduce the number of visits by different services into communities from our environmental maintenance depots, of visits by different services into communities from our environmental maintenance depots.

The scope of work was for community gangs to move to a 'hedge to hedge' approach, so, dealing with highways, street scene and all related public realm issues in a street, village or town.  The scope of 'hedge to hedge' included reactive maintenance (potholes, kerbs, footway defects) fly tipping, emptying litter bins, graffiti, small hedge and tree works and street furniture repairs.  Therefore bringing these services into an integrated team, that could be resourced, tasked and delivers the necessary work in "one pass" rather than numerous contractor staff attending to issues over a period of time.

See attachment below for full details.

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HMEP Collaboration & Change Transformation Shropshire County Council.pdf